Welcome

Thank you for choosing Vossa Bossa Stay. We are so glad you have decided to book with us, and we want to make sure you have a great experience. This is a guide on how to use the apartment and building facilities. Please read it carefully and you will find here information about how to use the internet, garage, pool, sauna, electric shower, garbage disposal etc. If you have any questions do not hesitate to contact us, we will respond to your queries as soon as possible.

Check in

Attention!

All common areas (pool, elevators, parking and hallways) are monitored by cameras to ensure your safety and proper compliance to all condo rules.

Check

Please take a moment to check if everything is as you expected. If anything is not up to your standards, please report it as soon as possible. It would be an honour for us to make your stay if not best, better.

Access

Inside the apartment you will find a blue tag that looks like a blue coin. It will give you access to some restricted areas of the condo like gym, laundry and pool, slide it in front of the reader and the door will open. The doorman will always grant you access to the building after you buzz and identify yourself.

Parking

To use it, you must send us the plate number and car model in advance. You need to identify yourself EVETYTIME you are entering or exiting the building. Do NEVER honk. Use THE SECOND UNDERGROUND LEVEL and use one limited spot only.

House Rules

CAN I BRING VISITORS?

Due to condominium rules and for the safety of everyone, visitors are not allowed in the apartment or common areas. Access to the condominium is strictly controlled by the security team.

DO NOT FLUSH TRASH.

Toilets (in Brazil, in general) are not prepared to receive any kind of trash in it as toilet paper, tissues, condoms etc. So please do not flush them, you can dispose them in the bathroom bin.

WHERE TO PUT TRASH/RECYCLING?

On the ground floor, from the elevator, go to your right and after you pass in the metal door, go to your right again, towards the building exit. You will see the "lixeira" close to the exit gate on your left.

NEIGHBOURS QUITE HOURS

Please respect our neighbours quite hours starting from 10:00 PM till 08:00 AM. Avoid slamming doors and prefer to keep the balcony windows closed.

CAN I SMOKE IN HOUSE?

Smoking is strictly prohibited in the apartment and the building’s common area. If you need to smoke, you must go outside of the building.

CAN I INVITE MY PET?

It depends, you must ask us previously, there are certain condo rules we must comply to. Fees may apply.

CAN WE ARRANGE PHOTOSHOOTS?

We do not allow photoshoots in the apartment or common areas of the building, specially in the pool area

FOOD DELIVERY

Delivery staff are not authorized to come up to the apartment. When they arrive, the doorman will call you so you can go down to pick up your food.

BAGGAGE DROP OFF

The building does not allow baggage drop off. As a courtesy, we can hold them at our office during business hours, please check availability prior.

LAST AND MOST IMPORTANT!

HAVE FUN AND ENJOY YOUR STAY!

Leisure

This building is very complete when it comes to amenities, with common areas perfectly suited to accommodate you for both leisure and work travel. It features one of the biggest suspended pools in Latin America as well as saunas, gym and you can find art pieces displayed on common areas. There are specific rules to use the common areas, read it carefully before using it. Only guests can use the pool area, visitors are not allowed.

pool and sauna

They are located on the 15th floor. When you exit the elevator go to your left. Use the blue tag to access it.

Gym

On the 15th floor go to your right. Use the blue tag to open it.

USE

After your check out, you may not stay in the common areas, specially in the pool area.

THINGS TO KNOW

GET DRY AND GET DRESSED

Use a towel before coming back to the apartment to avoid wetting the elevator. Don't walk around with swimsuit, only by the pool area.

OPENING HOURS

It can be used from 8am to 10pm. The pool is under maintenance and cleaning on Mondays and will be out of service.

RESPECT

It is strictly forbidden alcohol consumption at any common area. For other beverages or food, use the kitchen/gourmet area ONLY. Be careful with intimate acts in the common areas, they are monitored by cameras. A BRL1000 penalty will apply if any of these rules are broken.

THINGS TO KNOW ABOUT THE HOUSE

LAUNDRY

There is a coin laundry in the condo and is NOT included in the rate paid. The value is R$ 20,00 per coin and you will use one for washing (max of 8kg) and one for drying (max of 8kg). You must request the coins in advance so one of our employees will deliver them to you. Building employees cannot provide them. If you will use the laundry, take some liquid soap and softener with you.

SHOWER INSTRUCTIONS

The apartment has an electric shower, that is a standard of the city of São Paulo. To use it you must open the knob and after the water starts to run, the shower will turn on (you will hear the noise). After that, close the knob a little bit so the water gets warmer, the less water runs, the hotter it gets.

DRINKABLE WATER

Tap water in São Paulo is drinkable, but usually people prefer to buy it. There is a mini market inside the building (described above)

WIFI

If you experience any connection issue, please unplug both devices (modem and router) for 30s and plug it in again. If the issue persists, please contact us so we can check with the carrier. In case the router is not inside your apartment, please ask us so we can reboot it remotely.

MINI MARKET

In the garage on the ground floor there is a mini self-service market. It is super practical for small purchases, to use it you need to download the app and register. There are instructions on the mini market door.

have a great stay.

Thank you so much for choosing to stay at our place while in São Paulo. We hope you will have a great time here and enjoy your stay. If there is anything you need, or anyway we can make your stay more comfortable, please let us know. Vossa Bossa Stay